Lizaro Terms and Conditions
This page is a practical guide to the rules that most often affect payments, bonuses, and withdrawals.
Lizaro terms and conditions are the source of truth when something feels “unfair” or unclear.
Before you act, always confirm what your account shows in Payments, My Bonuses, and Verification/KYC.
Use this page to understand the rule, then match it to your current status line.
Where to Find the Latest Terms
Always use the latest Terms screen available in your account or on the site. Avoid relying on old screenshots or messages, because conditions can be updated.
Use this table to know what section you should open for a specific question.
| Item | What It Covers | Where to Check |
|---|---|---|
| General Terms | Account rules, money rules, and platform usage | Terms page / in-account Terms entry |
| Bonus Terms | Wagering, max bet, windows, caps and exclusions | Promotions + My Bonuses conditions |
| Payments rules | Withdrawal flow, pending limits, processing expectations | Payments → Withdrawal history and Terms section |
| KYC section | Verification requests, deadlines, and review timing | Verification/KYC screen + Terms |
What These Terms Control
Lizaro terms explain what is allowed, what is required, and what can happen when requirements are not met. They also define situations where support can confirm your status but cannot override the outcome.
- How withdrawals are processed and how status lines work.
- How many withdrawals can be pending in the queue.
- What must be done before you can withdraw funds.
- How bonuses work, including max bet and time windows.
- What happens when wagering is below your deposit amount.
Deposits: Rules That Affect Withdrawals
Many withdrawal problems start earlier at the deposit stage. A clean routine reduces friction: keep references, keep your method consistent, and track your status in Payments history.
- Keep a record of deposit timestamps and payment references.
- Check the deposit status line before you change anything.
- Avoid switching payment methods mid-session without checking cashout rules.
- Confirm your country and currency before using a method.
- Do not chase bonuses if your method is excluded from promos.
If your activity starts with funding, follow deposit flow and keep the same method for withdrawals.
Withdrawals: Business Days, Office Hours, and Processing
Withdrawal processing is stated as handled within 3 business days. The finance office window is stated as Monday to Friday, 06:00 to 17:00 GMT.
Outside the office window, status updates can be slower. Always rely on your Withdrawal history status line rather than assumptions.
Use this table to align your expectations with the stated rules.
| Topic | Rule | Where to Track |
|---|---|---|
| Processing window | Within 3 business days (stated) | Payments → Withdrawal history status line |
| Finance office hours | Mon-Fri, 06:00-17:00 GMT (stated) | Track history updates during working windows |
| Status tracking | History is the system source of truth | Payments → Withdrawal tab and history list |
To match Terms with your current status, review withdrawal rules and compare them to your history line.
Pending Withdrawals and Queue Limits
The queue has a limit: you can have a maximum of 3 pending withdrawals at the same time. If you reach the cap, new requests may not proceed until earlier ones move.
| Rule | What It Means | What to Do |
|---|---|---|
| Max 3 pending withdrawals | You cannot keep stacking requests in the queue | Wait for status updates before submitting a new request |
| Submit after status changes | New requests can complicate tracking and reviews | Track one request to completion, then submit again if needed |
| References matter | Support needs history references to trace events | Save the withdrawal reference from your history line |
The 1x Deposit Rule Before Withdrawal
A key requirement is that deposits must be wagered at least once before a withdrawal request. If this rule is not met, withdrawals can be rejected or delayed.
Use this practical flow to verify you are ready before submitting a cashout request.
- Confirm your deposit amount and your recent wagering activity.
- Confirm you are not below the minimum 1x deposit wagering rule.
- Check whether a bonus is active that adds extra rules.
- Open Payments history and confirm your deposit is completed.
- Submit the withdrawal only when your account status is clear.
Fee Scenarios When Wagering Is Below Deposit
If wagering is below your deposit, the rules may allow winnings to be cancelled and fees to apply. The stated fee scenario includes 10% (minimum €0.5), and 15% for card or bank transfers as stated.
This is why you should verify your wagering status before you try to withdraw, especially if you are ending a session early.
Use this table to understand the scenario and avoid preventable fees.
| Scenario | What Can Happen | How to Avoid |
|---|---|---|
| Wagering below deposit | Winnings may be cancelled and a fee can apply | Meet the 1x deposit rule before requesting withdrawal |
| Fee scenario (general) | 10% fee, minimum €0.5, can apply as stated | Check your wagering status and do not withdraw too early |
| Card/bank transfer scenario | 15% fee can apply for card/bank transfers as stated | Confirm method-specific rules before submitting a request |
Bonuses: Wagering, Max Bet, and Time Windows
Bonus rules can affect your cashout more than anything else. Always confirm what is active in My Bonuses and follow the conditions while the bonus is active.
Use this rules summary table to keep the key constraints visible.
| Rule | Applies To | Where to Confirm |
|---|---|---|
| Wagering x35 (bonus + deposit) | Welcome bonus wagering requirement | My Bonuses progress and bonus card conditions |
| Free spins winnings x40 | Winnings from free spins | My Bonuses progress for free spins winnings |
| Max bet €5 | Casino bonus play while bonus is active | Bonus card conditions in My Bonuses |
| 10-day window | Each casino bonus completion window | Expiry line in My Bonuses |
If you play under a promo, confirm bonus conditions in My Bonuses before planning a cashout.
Bonus Caps and Max Win Rules
Bonus play can have caps that limit how much you can cash out. One stated rule is Max Win capped at 10x the bonus value.
If you see a cap on your bonus card, treat it as a hard limit and plan your play accordingly.
Payment Method Eligibility and Bonus Exclusions
Promotions can exclude certain payment methods. If you deposit using an excluded method, you may not qualify even if all other steps were correct.
- Read the promo card for excluded methods and constraints.
- Confirm your country and currency, then check the cashier list.
- Do not assume a method qualifies because it is available.
- Activate the offer and confirm it appears active in My Bonuses.
- Keep screenshots of the promo card if eligibility is disputed.
For eligibility questions, confirm cashier methods after selecting your country and currency.
Verification (KYC): Deadline and Review Timing
Verification can be required during withdrawals. If documents are requested, you must provide them within 30 days.
Verification is stated as usually completed within 10 days after submission. Use your Verification/KYC screen to track status.
Use this table to keep the key KYC rules in one place.
| Rule | Timing | Where to Track |
|---|---|---|
| Provide documents within 30 days | Deadline starts when documents are requested | Verification/KYC request prompt in-account |
| Verification usually within 10 days | After you submit requested documents | Verification/KYC status screen |
| Cashouts can pause during checks | Until checks are approved | Payments → Withdrawal + Verification status |
If cashout is paused by checks, complete KYC requirements and then re-check Payments.
What Support Can Confirm vs What It Cannot Change
Support can confirm what your account shows, explain why a rule applies, and request additional details to trace a transaction. But support cannot override rule-based outcomes defined in the Terms.
- Support can confirm your current status line and references.
- Support can explain which rule applied to your situation.
- Support can guide you to the correct account section.
- Support cannot change wagering, caps, or pending queue limits.
- Support cannot ignore deadlines or required verification checks.
If you need confirmation on a rule outcome, contact support with references and screenshots.
Problems and Solutions
Withdrawal Rejected Because 1x Deposit Rule Not Met
If your withdrawal is rejected, confirm whether you met the 1x deposit wagering requirement. This is one of the most common rule-based blockers.
- Confirm your deposit amount and your total wagering activity.
- Meet the 1x deposit requirement before requesting a withdrawal.
- Check whether a bonus is active and adds extra conditions.
- Re-check Withdrawal history for the status line and reference.
- Submit a new request only when your status is clear.
Send support your email, deposit amount, wagering details, and the withdrawal reference.
Fee Applied Due to Wagering Below Deposit
If a fee is applied, it can be tied to wagering being below your deposit. This is a Terms-based outcome, so the best step is to confirm the scenario and then avoid repeating it.
- Check how much you deposited and how much you wagered.
- Confirm whether your method was card/bank or another option.
- Review the fee scenario: 10% min €0.5 or 15% card/bank.
- Meet the 1x deposit rule before attempting another cashout.
- Save screenshots of Payments history and any fee notice.
Send support your status screenshots, timestamps, and any fee notice you see.
Bonus Cashout Blocked by Max Bet or Expiry
If bonus cashout is blocked, check whether you exceeded max bet or missed the time window. These are common reasons why an offer stops behaving as expected.
- Open My Bonuses and confirm the offer is still active.
- Check the expiry line and confirm the time window is not over.
- Check the max bet rule and avoid exceeding it while active.
- Capture screenshots of My Bonuses status and the promo card.
- Contact support only with clear evidence and timestamps.
Send support your promo name, My Bonuses screenshots, and your session time.
Too Many Pending Withdrawals (Queue Limit Reached)
If you reached the maximum number of pending withdrawals, you need to wait for status changes. Submitting more requests can slow down tracking and resolution.
- Open Withdrawal history and count pending withdrawal items.
- Stay within the maximum of 3 pending requests.
- Save references for each pending request in your notes.
- Wait for status updates before you submit a new request.
- Send support screenshots only if status does not change.
Send support the references for each pending withdrawal and a history screenshot.
Verification Requested During Cashout (Deadline Close)
If verification is requested and the deadline is close, upload requested documents first and confirm the status changes to submitted. Do not wait until the last day.
- Open Verification/KYC and read the exact request again.
- Upload the cleanest files you can and submit immediately.
- Remember the 30-day deadline and do not delay submissions.
- Track status and re-submit only if a document is rejected.
- Save screenshots showing request text and submission status.
Send support your email, screenshots of your KYC screen, and timestamps.
Promo Not Eligible Due to Payment Method Exclusion
If a promo does not qualify, it can be due to method exclusions stated on the promo card. Always check eligibility before you deposit.
- Open the promo card and read excluded payment methods.
- Confirm the method you used and your deposit timestamp.
- Check My Bonuses to see whether the offer activated.
- Capture screenshots of the promo card and deposit history.
- Use eligible methods next time to avoid the same outcome.
Send support your promo name, deposit method, and screenshots of the exclusion note.
FAQ
Where do I find the latest Lizaro terms?
Open the Terms page or the in-account Terms entry, and confirm the latest version that applies to you.
Do terms override what I see in UI?
UI shows your current status, while Terms define rules and outcomes. Use both together for the correct interpretation.
What is the 1x deposit rule?
It means deposits must be wagered at least once before a withdrawal request, as stated in the rules.
How many withdrawals can be pending?
You can have a maximum of 3 pending withdrawals at the same time.
How long do withdrawals take in business days?
Withdrawals are stated as processed within 3 business days, and you should track status in Payments history.
What are the finance office hours?
The finance office window is stated as Monday to Friday, 06:00 to 17:00 GMT.
When can fees apply on withdrawals?
Fees can apply in scenarios such as wagering being below your deposit, including stated fee percentages and minimums.
What is the welcome bonus wagering requirement?
The welcome bonus wagering is x35 on bonus plus deposit, and free spins winnings have x40 wagering.
What is the max bet during bonus play?
The stated max bet during casino bonus play is €5 while the bonus is active.
How long do I have to provide KYC documents?
If documents are requested, you must provide them within 30 days.
How long can verification take after submission?
Verification is stated as usually completed within 10 days after submission.
What should I send to support about a rule issue?
Send your email, timestamps, status lines, references, and screenshots from Payments, My Bonuses, or Verification screens.