Lizaro Verification
Lizaro verification is a routine account check that may be required before certain actions can continue, especially around cashouts.
The most important rule is simple: upload exactly what your account requests, in the format it requests.
If documents are requested, you must provide them within 30 days.
This page shows where to start, how to upload, how to track your status, and what to do if something gets stuck.
Where to Start Verification
Start inside your account. Look for the Verification or KYC area in your profile/account menu, then follow the on-screen prompts.
Use this quick map so you always know where you are in the flow.
| Action | Where to Click | What You See |
|---|---|---|
| Open your account area | Profile / account menu | Settings, account sections, and security options |
| Open Verification / KYC | Verification section | Requested checks and upload prompts |
| Open the upload step | Upload button / prompt | File requirements and submission fields |
| Check status | Status area in Verification | Requested, submitted, approved, or rejected progress |
When Verification Can Be Required
Verification can be requested as part of routine AML and compliance checks. If it appears in your account, treat it as a required step before certain actions can proceed.
- Verification can appear when you try to withdraw funds.
- It can also appear after certain account activity patterns.
- Sometimes it is triggered by payment or method consistency checks.
- It may be requested again if details change in your profile.
- Always rely on what your account prompts request right now.
What You May Be Asked to Provide
The exact document list varies by account and is shown in your Verification area. Do not upload random files “just in case”. Upload only what is explicitly requested.
When your account asks for documents, read the prompt carefully and match the details in your profile. If something does not match, fix the profile details first, then upload.
How to Upload Documents
Use the Verification prompts inside your account and complete the steps in order. Uploading clean files the first time is the easiest way to avoid delays.
- Open your account and go to the Verification / KYC section.
- Read the request and confirm what exactly is required.
- Upload the requested files in the required format.
- Submit and return to the status screen to confirm “submitted”.
- Check back for updates and respond quickly if anything is rejected.
Deadline: Provide Documents Within 30 Days
If documents are requested, you must provide them within 30 days. Treat this as a hard deadline and submit as early as possible.
| Rule | Why It Matters | Where to Confirm |
|---|---|---|
| 30-day document deadline | Missing the window can block progress on account actions | Verification prompt text inside your account |
| Submit early, not last day | Gives time to fix rejects without rushing | Verification status screen |
| Follow the exact request | Uploading wrong files can cause extra back-and-forth | Upload step requirements in Verification |
For the official wording on deadlines, read terms and conditions before the 30-day window ends.
How Long Verification Can Take
Verification is stated as usually completed within 10 days after you submit the requested documents. The most important factor is submitting clean files that match your profile details.
Use the status screen in your account to track progress rather than guessing from timing alone.
| Stage | Expected Timing | Where to Track |
|---|---|---|
| Submitted | After you upload and confirm the submission | Account → Verification / KYC |
| Review | Usually within 10 days (stated) | Account → Verification status screen |
| Approved / Rejected | After review is completed | Account → Verification status screen |
Verification Statuses and What They Mean
Status labels can vary by interface, but the meaning is consistent: the system is either asking, reviewing, accepting, or rejecting your submission.
| Stage | What It Means | Next Step |
|---|---|---|
| Requested | Your account needs documents to proceed | Open the prompt and upload what is requested |
| Submitted | Your files were uploaded and recorded | Wait and monitor the status screen |
| Approved | Your check is completed | Return to your normal account actions |
| Rejected | Something did not meet requirements | Fix the issue and re-submit clean files |
Common Rejection Reasons
Most rejections are caused by quality and consistency issues. If you get rejected, do not resend the same file unchanged.
- Images are blurry, cropped, or too dark to verify.
- Details do not match what is set in your profile.
- File type or size does not meet the upload requirements.
- Only part of what was requested was uploaded.
- A file is expired or otherwise not acceptable.
How to Re-Submit Correctly
Resubmission should be a targeted fix. Identify what failed, correct it, and then upload a better version.
- Read the rejection note and identify the exact issue.
- Fix profile mismatches before you upload new files.
- Re-capture images with better lighting and no cropping.
- Upload only what is requested, nothing extra.
- Confirm the status changes to submitted after re-upload.
How Verification Impacts Withdrawals
Verification can pause withdrawals until the requested checks are completed. If your withdrawal is pending and verification is requested, complete verification first and then re-check the Withdrawal tab.
| Situation | What Happens | What to Do |
|---|---|---|
| Verification requested during cashout | Withdrawal progress can pause | Complete verification, then re-check withdrawal status |
| Documents rejected | Status stays blocked until corrected | Re-submit clean files that match your profile |
| Status not changing | Review may still be in progress | Track status, then escalate with screenshots if needed |
If your cashout is paused, review the withdrawal process and then complete the requested checks.
When checks relate to payments, confirm your payment methods and keep your account consistent.
Problems and Solutions
Verification Request Appears During Withdrawal
If verification appears while you are withdrawing, treat it as a required step. Do not submit multiple withdrawal requests while checks are pending.
- Open the Verification prompt and read the request carefully.
- Upload exactly what is requested and confirm submission status.
- Return to Payments and re-check Withdrawal history status.
- Avoid changing country/currency settings while under review.
- Save screenshots of the request and your submitted status.
Send support your account email, the withdrawal reference, and verification screenshots if needed.
Document Upload Fails or Freezes
Upload failures are often device or browser-related. Fix the technical basics first before retrying many times.
- Try a different browser or a private window session.
- Switch device to rule out a local upload issue.
- Check file size and file type against upload requirements.
- Use stable internet and avoid uploading over weak connections.
- Capture the exact on-screen message if it keeps failing.
Send support a screenshot of the error and your device/browser details.
Status Stuck After Submission
If your status stays unchanged, first confirm your submission is actually recorded as submitted. Then allow time within the stated review window.
- Re-open Verification and confirm the status shows submitted.
- Log out and back in to refresh your status screen.
- Check if any additional prompt requests another file.
- Do not re-upload unless the status shows rejected or requested.
- Capture screenshots of the status screen with timestamps.
If your status does not update, contact support and attach screenshots of the verification screen.
Document Rejected After Review
A rejection usually means the file quality or matching details were not acceptable. Fix the issue and re-submit once you have a better version.
- Read the rejection note and identify what needs fixing.
- Re-capture images with better lighting and full visibility.
- Make sure the file matches the requested format requirements.
- Confirm your profile details match what the document shows.
- Re-submit and confirm the status returns to submitted.
Send support the rejection screenshot and a short summary of what you changed.
30-Day Deadline Is Near
If the deadline is close, prioritize completing the requested upload first. It is better to submit clean files now than to wait and risk missing the window.
- Open Verification and confirm what is still required.
- Upload the cleanest available files that meet the requirements.
- Confirm your status changes to submitted immediately.
- Save screenshots showing the submission and time.
- Follow up if the status does not reflect your submission.
When escalating close to the deadline, include screenshots and the exact deadline text.
FAQ
Where do I start verification?
Log in, open your profile/account area, and find the Verification or KYC section.
When can verification be required?
It can be requested as part of routine compliance checks, often around withdrawals.
What can we ask you to provide?
The requested document list varies by account and is shown in your Verification prompts.
How do I upload documents?
Open Verification in your account, follow the prompt, upload the requested files, and confirm your status shows submitted.
What is the 30-day deadline?
If documents are requested, you must provide them within 30 days.
How long can verification take?
Verification is stated as usually completed within 10 days after submission.
Where do I track my verification status?
Track it inside your account in the Verification/KYC status area.
Why can a document be rejected?
Common reasons include unclear images, mismatched details, or upload requirement issues.
How do I re-submit correctly?
Fix the exact rejection reason, upload a clearer file, and confirm your status returns to submitted.
What should I send to support?
Send your account email, screenshots of the verification screen, timestamps, and any on-screen error messages.